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PRIVACY POLICY
NOVOA LOGISTICS

Last Updated: June 2026
 

At NOVOA LOGISTICS, we respect and protect the privacy of our customers, business partners, carriers, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard personal information obtained through our services and digital platforms.
 

1. Information We Collect

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We may collect personal information including, but not limited to:

  • Full name

  • Mailing address

  • Email address

  • Telephone number

  • Business information

  • Shipment details

  • Pickup and delivery locations

  • Billing and payment information

  • Any other information necessary to provide our logistics and transportation services

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2. How We Use Your Information

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The information we collect may be used to:

  • Manage transportation and logistics services

  • Coordinate freight pickups and deliveries

  • Provide customer support

  • Process invoices and payments

  • Improve our services and operations

  • Comply with legal and regulatory requirements

  • Communicate service updates and important notifications

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3. Information Security

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We implement administrative, technical, and physical security measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

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4. Information Sharing

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NOVOA LOGISTICS does not sell personal information to third parties.

Information may be shared only when necessary with:

  • Service providers and contractors

  • Logistics and transportation partners

  • Government authorities and regulatory agencies

  • Other parties required for the performance of our services or compliance with applicable laws

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5. Cookies and Similar Technologies

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Our website may use cookies and analytics tools to enhance user experience, understand website traffic patterns, improve functionality, and optimize our services.

Users may adjust their browser settings to refuse cookies; however, certain website features may not function properly as a result.

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6. User Rights

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Subject to applicable laws, users may request:

  • Access to their personal information

  • Correction of inaccurate information

  • Updating of personal records

  • Deletion of personal information where legally permitted

Requests may be submitted through the contact information provided below.

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7. Data Retention

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We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

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8. Operations Within the United States

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NOVOA LOGISTICS primarily operates within the United States. By using our services, you acknowledge and agree that your information may be collected, stored, and processed within the United States.

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9. Changes to This Privacy Policy

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NOVOA LOGISTICS reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website along with the revised effective date.

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10. Client Acceptance Policy

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NOVOA LOGISTICS reserves the right to accept, decline, suspend, or terminate services to any individual, company, or business entity based on internal compliance standards, risk assessments, commercial history, payment performance, operational concerns, or other legitimate business considerations.

All decisions regarding client acceptance or continuation of services are made solely on professional, legal, financial, and operational grounds.

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11. Equal Opportunity and Non-Discrimination Policy

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NOVOA LOGISTICS is committed to maintaining a workplace and business environment founded on respect, professionalism, diversity, and equal opportunity.

We do not discriminate against any customer, supplier, carrier, business partner, contractor, employee, or applicant on the basis of race, color, national origin, ethnicity, religion, creed, sex, gender, gender identity, sexual orientation, age, disability, marital status, military status, or any other characteristic protected by applicable law.

All business decisions are based solely on professional qualifications, operational requirements, legal compliance, and business performance.

NOVOA LOGISTICS maintains a zero-tolerance policy toward discrimination, harassment, or conduct that undermines the dignity and respect of any individual.

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12. Contact Information

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For questions regarding this Privacy Policy or our handling of personal information, please contact:

NOVOA LOGISTICS

📧 Email: info@novoalogistics.com

🇺🇸 United States

Corporate Slogan:
"Connecting Loads, Delivering Trust."

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